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Terms and Conditions
If you use this website (the "Website"), you are regarded as having accepted the following General Terms and Conditions ("Terms"), which include our Privacy Policy and Terms and Conditions of Sale where relevant, so please read and abide by them.
1:1 Intellectual Property
This site is owned and operated by Terrigena (also referred to in these Terms as "we" and "us") and the information and materials appearing on the website (the "Content" ) are displayed for personal, non-commercial use only All software used on the Website and all Content included on it (including, without limitation, Website design, text, graphics, audio and video, and the selection and arrangement of the Content) is the property of us or our suppliers and is protected by international copyright laws.
None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Except that you may download one copy of extracts from the Website on any single computer for personal, non-commercial, home use only, provided that all copyright and proprietary notices are intact.
You are prohibited from modifying any of the Content or using any of the Content for any purpose other than as set out in these Terms (including, without limitation, on any other website or computer network).
1:2 pricing
The price listed on the website for our product at the time of your order will apply to your purchase. We are entitled to make adjustments to the price to take account of any manufacturing, supplier or transport increases, changes in currency exchange rates or inflation, or if the price shown on the website is wrong due to error or omission. We accept payment with Visa, Mastercard, debitcard, cheques or cash. Special Offers apply whilst stocks last.
1:3 shortage or damage
All deliveries must be checked and counted upon delivery and checked against the delivery note. Any shortages, faults or damage (chips, dents, scratches, tears, soiling etc) must be indicated on the delivery note, and/or reported immediately to Terrigena. Any claim in respect of the above should be made by telephone or e-mail to Terrigena within 72 hours of the delivery: tel~01604 696030/ e-mail ~ terrigena@btconnect.com. Goods delivered damaged or faulty will be replaced by Terrigena. Where goods are unreplaceable we will offer a repair, credit note, refund, or offer alternative goods to the customer. We will not be responsible for damage not reported. This does not affect your statutory rights as a consumer.
1:4 returns
when you purchase from a distance on-line or by e-mail (without having seen the goods at all) you have a statutory right to a 7 day 'cooling off' period from the delivery date when you can return the goods to us. You can return the goods to us and we will process a refund (excluding the delivery cost). The item must be returned to us safely within 7 days in the same condition as it was delivered to you i.e. in the original packaging, new, unused, unmarked etc. We will charge a 15% re-stocking fee, based on the total cost of returned goods, when we process any such refund.
Alternatively, if you wish to have the return items collected by us we will be happy to provide a quote. Any item showing signs of damage wear & tear or mishandling will not be accepted by us. Please note: the cooling off return period does not apply to goods purchased via our shops or showrooms or after having viewed the goods already.
No credit or refund will be given for any goods ordered in error by the customer. We do not offer a 'try before you buy' service and reserve the right not to supply goods and to cancel an order if it is understood that it is the intention of the customer to return items in the order. No credit or refund will be given for any goods damaged due to incorrect handling or storage or due to any misuse by the customer.
1:5 Colour and finish variation
Every reasonable effort is made to ensure colour and finish consitency but our products are hand finished and ceramic, fabric, leather and wood colours/stains and dyes vary among batches. Wood products will exhibit natural variation in colour and grain. We advise that you purchase multiple items in a range at the same time as they will be made in one batch which will ensure the best colour match.
The Indian Ranges of furniture in particular have a rustic appearance and feel. They are manufactured using traditional hand skills and will contain blemishes such as small surface cracks, knots, splits and holes which will not affect the structural integrity oif the furniture. These will usually be sanded, filled and stained for optimum visual effect. The simple quality of this solid furniture is reflected in the low prices.
1:6 Information & Specifications
All descriptions, drawings, pictures, colours and specifications are for the sole purpose of giving an approximate description of the products.
1:7 special customised orders
Special Orders for items to be made specifically to your own specification cannot be cancelled once production of the item has begun, which is the day we accept your order. The 7 day return 'cooling off' period does not apply to Special customised orders. Your statutory rights are not affected.
No claims will be entertained unless the above conditions are strictly adhered to. The terms of use shall be governed by, and construed fully in accordance with, the laws of the United Kingdom.
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